Is your employer insured by WorkCover Queensland, or self-insured?
WorkCover Queensland insures most employers, but a licensed self-insurer manages its own claims through its own workers compensation unit instead.
The Office of Industrial Relations states plainly: "WorkCover Queensland insures most employers. Self-insured employers manage their own workers' compensation claims." If an employer is licensed as a self-insurer by the Workers' Compensation Regulator, workers can contact the employer's own workers' compensation unit for claim questions instead of WorkCover Queensland.
How to check which one applies to you
If you are unsure whether your employer is insured through WorkCover Queensland or is self-insured, the Office of Industrial Relations points to two checks: the published list of self-insured employers, or checking whether the employer holds a current accident insurance policy with WorkCover Queensland (which requires an ABN to use). This site has not independently fetched the current contents of the self-insured employer list and does not name specific employers as self-insurers.
Why this matters before you call anyone
The treatment-funding pathway described elsewhere on this site, including WorkCover Queensland's own early-treatment PDFs and its 1300 927 928 contact number, is specific to workers whose employer is insured through WorkCover Queensland. If your employer is a licensed self-insurer, your first call is to their own workers' compensation unit, not WorkCover Queensland. The Act's entitlements, the review and appeal process, and the section 32 tests apply the same way regardless of which type of insurer is involved, since the Act binds both, but the day-to-day contact point is different.